totally robbed from Techdirt
-------Citibank Lets Data Leak Speculation Run WildContributed by Carlo
on Monday, March 6th, 2006 @ 11:13AM from the move along, nothing to see here dept.
If there's anything worse than the stupidity
that leads to many data leaks, it's the idiocy of responses to them. Companies play down their severity
and aren't forthcoming at all
with details, and consumers are left with basically no recourse at all
. That's assuming, of course, that the company that lost your data even notifies you, since a judge helpfully told Visa and Mastercard they didn't need to bother
, since there was no "immediate threat of irreparable harm". Citibank's taking this to an extreme, as blogs spread the word of some strange security-related goings-on at the bank
. It's pretty unclear exactly what's happening -- and that's the problem. There are some accounts that only people that try to use their Citibank ATM cards in the UK, Canada or Russia run into problems, while others are raising the possibility of a class break
-- a massive breach of a bank's network. What little information is known has been gleaned by the folks at The Consumerist from customer-service reps (who say the bank's known about the problem for a month), as Citibank's kept quiet and its public-affairs folks aren't answering their phones or returning calls. So what's really happening? Who knows, but the way Citibank's dealing with it -- and the way their CSRs are handling customers with problems is pretty inept
. So there's plenty of information roaming around, much of it possibly false, all of it pretty damaging to Citibank's image. While it obviously doesn't want to acknowledge a security problem, the usual MO of keeping quiet is, in this case, doing it far more damage than revealing what's actually going on, and what the company is doing about it.